At the intersection of healthcare, customers, and data.
PocketWater is the company Mike Doyle started to help him deliver advisory services informed by his broad and deep experience as a senior growth and professional services leader. The name PocketWater refers to those deep and often treacherous sections of a trout stream which take experience, courage, patience, and knowledge to explore and understand.​​​
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If any of these look familiar, let's grab 30 minutes​ or send me an email at mike.doyle@gmail.com:
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Account Managers who get stuck in "support mode" rather than growing relationships
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Lack of alignment around the Account Management strategy, or lacking a formal strategy altogether
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Little or no visibility into the true "health" of your accounts
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Account Management team operating inconsistently
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Increased Board expectations to deliver Net Dollar Retention (NDR)
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About Mike
Mike Doyle is passionate about helping companies work more strategically and effectively with their customer base to create a durable engine for company growth. His lived experience is particularly relevant to the Account Management motion of companies crossing the $50M ARR threshold, on their way to $300M+.
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Mike's professional highlights include:​
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10 years with Health Catalyst, a leading, publicly-traded, data platform, applications, and services company in the healthcare space. Mike's career with Health Catalyst included roles leading their roughly $70M annually recurring-revenue (ARR) professional services business, and serving as Chief Customer Officer with accountability for all existing client ARR ($250M+).
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6 years with Allina Health (as both an employee and with Health Catalyst), leading their data and analytics function. Mike managed team of highly-skilled analysts, developers, and consultants which drove $75M+ in data-driven financial results for Allina Health.
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8 years with the Northwestern Medicine family of companies, including Northwestern Medical School and the Northwestern Medical Faculty Foundation. The academic medical center experience provided Mike with exposure to a broad range of business needs, leadership opportunities and technical challenges: everything from serving as the informatics lead for a groundbreaking genetics banking project to developing a highly-successful, cross-institutional enterprise data warehouse from scratch.